Policies
Contact
How to reach a person at DEFT.
Updated November 2, 2026
- Orders, shipping, returns and refills: support@deftgoods.com
- Everything else: hello@deftgoods.com
We usually answer within one business day, Monday through Friday. Include your order number if you have one.
Phone
Fitz, our AI support assistant, answers our phone. Fitz can answer questions about products, shipping, returns and refills, and can take a message so a person can call you back. Calls may be recorded and transcribed; our privacy policy explains how we handle them.
Chat
You can also chat with Fitz on our home page, and Fitz can pass anything else to us.
Deft Goods LLC
3014 W 23rd Ave #2020
Denver, CO 80211
This is our mailing address. To send a return, please email us first so we can give you the right address and instructions.
Social
Instagram: @deft.goods
Company
Deft Goods LLC is a Colorado limited liability company. The DEFT Pocket Swab is designed in Colorado.