Returns and refunds

30-day returns

You can return any unopened product in its original packaging within 30 days of delivery for a full refund of the product price.

Swabs are personal care items. For hygiene reasons, we can't accept returns of opened refill boxes, used swabs, or a Pocket Swab that has been used, unless it arrived damaged or defective.

Damaged, defective or wrong items

If something arrives damaged, defective or isn't what you ordered, email support@deftgoods.com within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund. If we need the item back, we'll email you a prepaid return label, so it costs you nothing.

How to start a return

1. Email support@deftgoods.com with your order number and what you'd like to return.
2. We'll reply with the return address and instructions. Please don't send anything back before we reply.
3. Pack the unopened item in its original packaging and ship it to us. For returns that aren't our mistake, return shipping is paid by you.

Refunds

We refund to your original payment method within 5 business days after we receive your return. Your bank may take another 5 to 10 business days to show it. A shipping charge is refunded when the return is because of our mistake, such as a damaged, defective or wrong item.

Canceling an order

If you need to cancel, email support@deftgoods.com as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. If it has shipped, you can return it unopened under this policy.

Exchanges

We don't do direct exchanges. Return the unopened item for a refund and place a new order, or email us and we'll help.